Terms of Service

Robitro — Minds in Motion
[Street and Number], [Postcode] [City], Germany
Email: support@robitro.eu

Robitro operates an online educational platform offering:

• Digital courses and learning content in Robotics, AI, Coding, IoT, and Electronics.
• Physical robotics and STEM kits delivered to your address.
• Access to the Avishkaar Academy Management System (AMS) for partner institutions.
• A community forum, competition platform, and progress tracking tools.

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

• You must be at least 16 years of age to create an account independently. Users under 16 require verifiable parental or legal guardian consent.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must provide accurate, current, and complete information during registration.
• One person may not hold multiple accounts. Accounts are non-transferable.
• We reserve the right to suspend or terminate accounts that violate these Terms.

• All prices are displayed in your selected currency and include applicable VAT where required by EU law.
• Payment is processed securely via our payment provider (Stripe). We do not store card details.
• Access to digital content is granted immediately upon successful payment.
• Orders for physical kits are subject to our shipping terms and estimated delivery times stated at checkout.
• We reserve the right to correct pricing errors and contact you if your order is affected.

If you are a consumer within the EU, you have the right to withdraw from a purchase within 14 days without giving a reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).

Digital content: By purchasing digital courses and immediately accessing the content, you expressly consent to the immediate delivery and acknowledge that the right of withdrawal expires upon commencement of access, as per § 356 Abs. 5 BGB.

Physical kits: The 14-day withdrawal period begins from the day you receive the goods. To exercise your right, contact us at support@robitro.eu before the deadline. For full details, see our Refund Policy.

• All course content, videos, materials, brand assets, and software on the Robitro platform are owned by or licensed to Robitro and protected by copyright and other intellectual property laws.
• Your purchase grants you a personal, non-exclusive, non-transferable licence to access the content for your own educational use.
• You may not reproduce, distribute, resell, publicly display, modify, or create derivative works from any Robitro content without prior written permission.
• User-generated content (forum posts, project uploads) remains your property; you grant Robitro a royalty-free licence to display it on the platform.

You agree not to:

• Use the platform for any unlawful purpose or in violation of these Terms.
• Share your account credentials or allow others to access your account.
• Upload, post, or transmit any content that is harmful, abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Attempt to gain unauthorised access to any part of our systems.
• Interfere with or disrupt the integrity or performance of the platform.
• Scrape, crawl, or harvest data from the platform without authorisation.

Partners (schools, academies, institutes) who operate under a partner agreement are additionally subject to the Partner Agreement Terms provided at onboarding. Partners are responsible for ensuring their students comply with these Terms. Partner accounts have access to additional administrative features and are bound by data processing obligations under GDPR.

Our services are provided "as is". To the fullest extent permitted by applicable law:

• We do not warrant that the platform will be uninterrupted, error-free, or free of viruses.
• We are not liable for indirect, incidental, special, or consequential damages arising from your use of the platform.
• Our total liability for any claim arising from these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under German or EU consumer protection law.

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer in the EU, you also benefit from the mandatory protections of the consumer laws of your country of residence.

The EU Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr. Our email for ODR purposes: support@robitro.eu.

We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.

We may revise these Terms at any time. We will notify you of material changes via email or a prominent notice on the platform at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree to the revised Terms, you may close your account before the effective date.

Questions about these Terms? Email us at support@robitro.eu.