Legal

General Terms and Conditions

Last updated: September 2026

These General Terms and Conditions (“GTC” or “Terms”) govern contracts concluded with ROBITRO UG (haftungsbeschränkt), particularly through the ROBITRO website and associated ROBITRO services.

1. Provider and Scope

1.1 Contracting Party

Unless expressly stated otherwise, the contractual partner is:

ROBITRO UG (haftungsbeschränkt)
Straubinger Str. 42
93326 Abensberg
Germany

Commercial Register: Amtsgericht Regensburg
Registration Number: HRB 22252
VAT Identification Number: DE461151813

Email: support@robitro.eu
Website: robitro.eu

Hereinafter referred to as “ROBITRO”, “we”, “us” or “our”.

1.2 Scope

These Terms apply in particular to contracts concerning:

robotics, STEM, electronics, coding and educational products;
robotics kits, construction kits, accessories and spare parts;
digital courses and educational content;
microdegrees and structured learning programmes;
subscriptions and memberships, where offered;
physical/offline courses and STEM programmes;
workshops and camps;
competitions, challenges and events;
ROBITRO platform and community features; and
other products and services expressly offered by ROBITRO.

1.3 Consumers

These Terms primarily apply to consumers.

A consumer is a natural person who enters into a legal transaction predominantly for purposes that cannot be attributed to their commercial or independent professional activity.

1.4 Business Customers

Schools, educational institutions, companies, distributors, resellers and other business customers may be subject to separate B2B, school, distribution, partnership or other contractual conditions.

Where a separate written agreement has been concluded, that agreement shall take precedence over these Terms to the extent of any conflict.

1.5 Additional Conditions

Individual products, courses, competitions, events or services may be subject to additional specific terms, safety rules, participation conditions or programme rules.

Where such specific conditions conflict with these Terms, the specific conditions shall take precedence in relation to the relevant service.

2. Products and Services

2.1ROBITRO provides products and educational experiences intended to encourage building, experimentation, creativity, engineering, robotics, coding, technology and STEM learning.

2.2The essential characteristics of each product or service are described on the applicable product, course, programme or registration page.

2.3Product photographs, illustrations, renders and videos are intended to represent products as accurately as reasonably possible. Minor variations in colour, packaging, components, presentation or appearance may occur, provided that such variations do not materially impair the agreed characteristics, functionality or intended use of the product.

2.4Age recommendations are guidance unless expressly identified as mandatory age restrictions. Safety instructions, warnings, operating instructions and age restrictions supplied with products must be observed.

3. Formation of Contract

3.1The presentation of products and services on the ROBITRO website does not generally constitute a legally binding offer. It constitutes an invitation to the customer to submit an order.

3.2Customers may select products or services and place them in their shopping cart.

3.3Before submitting an order, customers will be provided with an opportunity to review the order and correct input errors.

3.4Immediately before submitting an order, the customer will be shown the material information required for the order, including the total price and other applicable information.

3.5By clicking the final order button clearly indicating that the order entails an obligation to pay, the customer submits a binding offer to conclude a contract.

3.6After receiving the order, ROBITRO may send an automated confirmation acknowledging receipt. Unless expressly stated otherwise, an automated acknowledgement of receipt does not by itself constitute acceptance of the order.

3.7The contract is concluded when ROBITRO:

expressly accepts the order;
sends an order or shipping confirmation;
dispatches the ordered goods;
provides access to purchased digital content; or
begins providing the ordered service,

depending on the nature of the contract.

3.8ROBITRO may reject or cancel an order where there is a legitimate reason, including:

product unavailability;
obvious pricing errors;
technical errors;
suspected fraud or misuse;
legal or regulatory restrictions; or
inability to deliver to the specified destination.

Where ROBITRO cancels an order after receiving payment, the corresponding payment will be refunded.

4. Contract Language and Storage

4.1The available contract language or languages will be indicated during the ordering process.

4.2Customers will be provided with the possibility to access and save the applicable contractual terms, including these GTC, in a reproducible form when concluding the contract.

4.3Customers should retain their order confirmation and the contractual documents provided to them for their records.

5. Prices and VAT

5.1Prices displayed to consumers include applicable statutory VAT unless expressly stated otherwise.

5.2Any additional delivery or shipping charges will be displayed separately before the customer submits the order.

5.3The total price payable will be displayed during checkout before the customer places the binding order.

5.4For deliveries outside the European Union, additional customs duties, import taxes, handling charges or local taxes may apply. Unless expressly stated otherwise, such charges are not included in the purchase price and are the customer’s responsibility.

5.5If an obvious pricing or technical error occurs, ROBITRO may cancel the affected order. If payment has already been collected, the relevant amount will be refunded.

6. Payment

6.1Available payment methods are displayed during checkout.

6.2Unless otherwise agreed, payment is due when the order is placed.

6.3Payments may be processed by external payment-service providers. Where a third-party payment provider is used, the provider’s applicable contractual and privacy terms may additionally apply.

6.4ROBITRO does not store complete payment-card details where payment processing is performed entirely by an authorised external payment provider.

6.5If payment fails or is subsequently reversed without legal justification, ROBITRO may suspend fulfilment until payment has been successfully received.

7. Delivery of Physical Products

7.1Physical products will be delivered to the delivery address provided by the customer.

7.2Available delivery destinations, delivery options, shipping charges and estimated delivery periods will be displayed on the website or during checkout.

7.3Delivery times described as estimates are not guaranteed delivery dates unless expressly agreed otherwise.

7.4If delivery is materially delayed, ROBITRO will inform the customer where appropriate. Mandatory statutory rights concerning delayed delivery remain unaffected.

7.5Customers are encouraged to inspect packages after delivery and notify ROBITRO promptly if goods arrive visibly damaged, incomplete or incorrect. Failure to immediately notify ROBITRO does not limit mandatory statutory consumer rights.

8. Retention of Title

Physical goods remain the property of ROBITRO until the relevant purchase price has been paid in full.

9. Digital Content and Digital Services

9.1Digital products offered by ROBITRO may include:

video lessons;
online courses;
microdegrees;
project instructions;
downloadable educational material;
assessments;
learning dashboards;
certificates;
interactive learning content; and
other digital educational services.

9.2Unless otherwise stated, digital content will be made available following successful payment and activation.

9.3The duration of access, where applicable, will be stated in the relevant product or programme description.

9.4Purchasing digital content grants the customer a personal, limited, non-exclusive and non-transferable right to access and use that content for the permitted educational purpose.

9.5Unless ROBITRO expressly authorises otherwise, customers may not:

resell digital content;
commercially redistribute it;
share paid account access with unauthorised persons;
reproduce substantial parts of a course;
publicly upload paid ROBITRO materials;
sublicense content; or
commercially exploit ROBITRO educational material.

9.6Where digital content is to be supplied before expiry of a statutory withdrawal period, ROBITRO will obtain any express consent and acknowledgement required by applicable law before beginning performance where necessary.

9.7Mandatory statutory rights concerning digital products and digital services remain unaffected.

10. Courses, Microdegrees and Certificates

10.1ROBITRO may offer individual courses, structured programmes, microdegrees, learning paths and other educational programmes.

10.2The relevant programme description will specify material characteristics such as curriculum, access period, expected duration and completion requirements.

10.3Where a programme includes assessments, projects or other completion requirements, these must be successfully completed in accordance with the conditions communicated for that programme before a certificate is issued.

10.4Unless expressly stated otherwise, ROBITRO certificates and microdegree certificates are educational certificates issued by ROBITRO and do not constitute government-recognised academic degrees or regulated professional qualifications.

10.5ROBITRO does not guarantee:

particular school grades;
examination results;
university admission;
employment;
professional certification;
earnings; or
other particular educational or professional outcomes.

11. Subscriptions and Memberships

11.1Where ROBITRO offers subscriptions or recurring memberships, customers will be informed before purchase about:

the subscription price;
billing frequency;
contract duration;
minimum term, if any;
renewal conditions; and
cancellation conditions.

11.2Recurring payments will only be collected in accordance with the subscription terms accepted by the customer.

11.3Customers may cancel subscriptions in accordance with the cancellation conditions applicable to their subscription and mandatory statutory rights.

11.4Where applicable, ROBITRO will provide legally required electronic cancellation functionality.

12. Offline Courses, Workshops, Camps and STEM Programmes

12.1ROBITRO may organise physical educational activities including:

regular STEM courses;
robotics programmes;
coding programmes;
workshops;
holiday camps;
school programmes;
trial lessons; and
special educational events.

12.2The applicable programme description will specify the relevant:

location;
date;
time;
duration;
age range;
participation fee; and
programme content.

12.3Specific programmes may be subject to additional booking or cancellation conditions communicated before registration.

12.4Parents or legal guardians must provide accurate information where necessary for participation by a minor.

12.5ROBITRO may make reasonable changes to instructors, lesson content, room allocation or schedules where necessary, provided that the essential nature of the booked programme is not materially changed.

12.6If ROBITRO cancels a paid programme and cannot provide a reasonable replacement, amounts paid for the cancelled service will be refunded as required by applicable law and the relevant booking conditions.

13. Competitions, Challenges and Events

13.1ROBITRO may organise robotics competitions, engineering challenges, tournaments, demonstrations and other events.

13.2Individual events may have separate:

eligibility requirements;
age categories;
competition rules;
scoring rules;
safety requirements;
equipment requirements;
codes of conduct;
judging criteria; and
participation conditions.

13.3Participants must follow all applicable safety and event rules.

13.4ROBITRO may refuse continued participation or disqualify a participant where reasonably necessary because of:

serious or repeated rule violations;
unsafe conduct;
cheating;
abusive behaviour;
deliberate damage; or
conduct materially affecting the safety or integrity of the event.

13.5Any event-specific rules will be communicated separately where applicable.

14. Minors and Parental Consent

14.1Many ROBITRO products and educational activities are intended for children and young people.

14.2A minor may only enter into a contract to the extent permitted by applicable law or with the required consent of a parent or legal guardian.

14.3ROBITRO may require parental or guardian consent before a minor participates in certain:

courses;
events;
competitions;
online services;
interviews;
filming;
photography; or
publication activities.

14.4Where separate media consent is legally required, participation in an educational activity will not by itself be treated as consent for unrelated advertising use of a child’s image.

14.5Parents and guardians should ensure that children observe applicable safety instructions, warnings and age restrictions.

15. Statutory Right of Withdrawal

15.1Consumers may have a statutory right of withdrawal for distance contracts in accordance with applicable law.

15.2For many distance contracts, the statutory withdrawal period is 14 days. The commencement of the period and the applicable conditions depend on the type of contract.

15.3Detailed information regarding:

the right of withdrawal;
withdrawal periods;
the procedure for exercising the right;
consequences of withdrawal;
return costs;
exceptions; and
the statutory model withdrawal form

is provided separately in ROBITRO’s Withdrawal Instructions / Withdrawal Policy.

15.4Where legally required for eligible online distance contracts, ROBITRO will provide an electronic withdrawal function through the relevant online interface.

15.5Different statutory rules may apply to digital content, services, event-related services and other categories of contract.

15.6Mandatory statutory withdrawal rights are not limited by these Terms.

16. Voluntary Return Policy

16.1ROBITRO may offer customers a voluntary return period that exceeds the statutory withdrawal period.

16.2Where ROBITRO advertises a 30-day return policy, the conditions of that voluntary policy will be described separately in the applicable Returns Policy.

16.3A voluntary return policy is additional to the customer’s statutory rights. It does not replace or restrict:

the statutory right of withdrawal;
statutory rights concerning defective products; or
other mandatory consumer rights.

17. Refunds

17.1Refunds arising from a valid statutory withdrawal will be processed in accordance with applicable statutory requirements.

17.2Where required by law, ROBITRO will refund eligible payments, including applicable standard delivery costs. Additional costs resulting from the customer’s choice of a more expensive delivery method than ROBITRO’s standard delivery method need not be reimbursed where permitted by law.

17.3Unless otherwise legally permitted or agreed, refunds will normally be made using the same payment method used for the original transaction.

17.4For physical goods, ROBITRO may withhold reimbursement where legally permitted until the goods have been returned or the customer provides appropriate evidence that the goods have been sent back.

18. Statutory Warranty and Defective Products

18.1Customers retain all mandatory statutory rights regarding defective or non-conforming goods, digital products and services.

18.2Nothing in these Terms excludes or reduces mandatory statutory warranty or conformity rights.

18.3Customers who believe a product is defective should contact support@robitro.eu and provide, where available:

order number;
description of the problem; and
photographs or video where useful.

18.4Any manufacturer’s warranty or voluntary commercial guarantee is additional to statutory consumer rights and does not replace them.

19. Product Safety

19.1Customers and participants must follow all warnings, instructions, age recommendations and safety information supplied with ROBITRO products and activities.

19.2Products intended to be used under adult supervision should only be used accordingly.

19.3Customers must not modify products or use them in a way that creates an unreasonable safety risk.

19.4Where products contain batteries, electrical components, mechanical parts, small components or other potentially safety-relevant elements, all supplied instructions and warnings must be followed.

19.5Nothing in these Terms excludes or limits ROBITRO’s obligations under applicable product-safety or product-liability law.

20. User Accounts

20.1Certain ROBITRO services may require creation of a user account.

20.2Users must provide accurate information and keep account details reasonably up to date.

20.3Login credentials must be kept confidential.

20.4Unless expressly permitted, accounts are personal and may not be sold, transferred or shared with unauthorised persons.

20.5Users should notify ROBITRO promptly if they believe their account has been compromised.

20.6ROBITRO may temporarily restrict or suspend access where reasonably necessary because of:

security concerns;
suspected fraud;
material misuse;
unlawful activity; or
serious violation of these Terms.

Mandatory contractual and consumer rights remain unaffected.

21. Community Features and User-Generated Content

21.1ROBITRO may allow users to submit or upload projects, comments, photographs, videos, designs or other content.

21.2Users retain ownership of rights they hold in their original content.

21.3By voluntarily submitting content to a ROBITRO community feature for publication, the user grants ROBITRO a non-exclusive right to host, technically reproduce and display that content to the extent necessary to operate the relevant service.

21.4This does not automatically grant ROBITRO unrestricted advertising rights over a user’s image, likeness or content. Separate consent will be obtained where required, particularly in relation to minors.

21.5Users may only upload content for which they have the necessary rights and permissions.

21.6Users must not upload content that is:

unlawful;
threatening;
abusive;
discriminatory;
defamatory;
infringing;
deliberately dangerous;
fraudulent; or
otherwise prohibited under applicable ROBITRO community rules.

21.7ROBITRO may remove content where reasonably necessary to comply with law, protect users or enforce applicable community rules.

22. Intellectual Property

22.1ROBITRO branding, original website content, course materials, educational content, graphics, videos, software, designs and other proprietary materials are protected by applicable intellectual-property laws.

22.2Certain products, technologies, trademarks, educational materials or components offered through ROBITRO may belong to or be licensed from third-party manufacturers and partners.

22.3Purchasing a product does not transfer intellectual-property rights except for those usage rights necessary to use the product for its intended purpose.

22.4Without appropriate permission, users may not commercially:

reproduce;
redistribute;
publish;
resell;
sublicense;
copy; or
exploit

protected ROBITRO educational or digital content.

23. Third-Party Products and Services

23.1Certain ROBITRO offerings may contain, integrate or provide access to products, content, technologies or services supplied by third parties.

23.2Where the customer enters into a separate contractual relationship with a third-party provider, that provider’s terms and privacy conditions may apply.

23.3Nothing in this section limits ROBITRO’s statutory obligations where ROBITRO itself is the seller or contractual provider.

24. Schools, Partners and Business Customers

24.1Schools, educational institutions, companies, distributors, retailers, creators and other professional partners may enter into separate agreements with ROBITRO.

24.2Such agreements may contain specific provisions concerning:

pricing;
payment terms;
licences;
programme delivery;
instructor access;
student access;
equipment;
intellectual property;
data processing;
support;
distribution;
marketing;
territory;
exclusivity; and
termination.

24.3Where a separate agreement exists, it takes precedence over these Terms to the extent of any conflict.

25. Liability

25.1ROBITRO shall be liable without limitation in accordance with applicable statutory law for damage caused intentionally or through gross negligence.

25.2ROBITRO shall also be liable without limitation for culpably caused injury to life, body or health.

25.3Liability under mandatory product-liability law and other mandatory statutory liability provisions remains unaffected.

25.4In cases of ordinary negligence involving the breach of an essential contractual obligation, ROBITRO’s liability may, to the extent legally permissible, be limited to damage that was foreseeable and typical for the type of contract concerned. An essential contractual obligation is an obligation whose fulfilment is necessary for proper performance of the contract and on whose fulfilment the customer may ordinarily rely.

25.5Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

25.6Mandatory consumer rights remain unaffected.

26. Availability of Digital Services

26.1ROBITRO aims to maintain reasonable availability of its digital services.

26.2Temporary interruptions may occur because of:

scheduled maintenance;
security measures;
updates;
technical problems;
infrastructure failures; or
circumstances outside ROBITRO’s reasonable control.

26.3Where mandatory statutory requirements concerning the availability, conformity or continued provision of a digital product apply, those requirements remain unaffected.

27. Updates and Changes to Digital Products

27.1ROBITRO may provide updates, security updates and other changes to digital products where necessary to maintain functionality, security or legal compliance.

27.2Where ROBITRO modifies a digital product supplied on a continuing basis, such modifications will be made only in accordance with applicable statutory requirements.

27.3Where a modification materially affects a consumer’s access to or use of a digital product, the consumer will be provided with the information and rights required by applicable law.

28. Changes to These Terms

28.1ROBITRO may update these Terms for future contracts where reasonably necessary because of changes in:

applicable law;
regulatory requirements;
technology;
security;
services; or
business processes.

28.2Changes to these Terms will not retroactively remove mandatory rights relating to contracts already concluded.

28.3For ongoing contractual relationships, material changes will be communicated where required by law.

29. Data Protection

29.1ROBITRO processes personal data in accordance with applicable data-protection law, including the General Data Protection Regulation (GDPR) where applicable.

29.2Further information concerning:

categories of personal data;
purposes of processing;
legal bases;
recipients;
retention;
international transfers;
children’s data; and
data-subject rights

is provided in ROBITRO’s Privacy Policy.

29.3Where cookies or similar technologies require consent, ROBITRO will provide the relevant information and consent choices separately.

30. Consumer Dispute Resolution

30.1Where ROBITRO is legally required to provide information concerning participation in dispute-resolution proceedings before a consumer conciliation body, the relevant information will be made available on the website and/or together with these Terms.

30.2Unless ROBITRO is legally obliged or has expressly agreed to participate, ROBITRO is not obliged to participate in dispute-resolution proceedings before a consumer arbitration board.

30.3If a dispute arising from a consumer contract cannot be resolved directly between ROBITRO and the consumer, ROBITRO will provide any information required by applicable consumer dispute-resolution law.

31. Governing Law

31.1These Terms and contractual relationships with ROBITRO are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

31.2Where the customer is a consumer residing outside Germany, this choice of law does not deprive the consumer of mandatory protections afforded by the law of the country in which the consumer has their habitual residence where such protection cannot validly be excluded by agreement.

32. Severability and Mandatory Rights

32.1If an individual provision of these Terms is or becomes invalid or unenforceable, this shall not automatically affect the validity of the remaining provisions, to the extent permitted by law.

32.2Mandatory statutory provisions take precedence over any conflicting provision of these Terms.

32.3Nothing in these Terms shall be interpreted as excluding a consumer right that cannot legally be excluded.

33. Contact

For questions concerning orders, products, courses, subscriptions, events or these Terms, please contact:

Further corporate and legal information is available in the ROBITRO Imprint.